Privacy Policy

1. Introduction

MEGREZ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website megrez.net (the "Site"). Please read this policy carefully. By accessing or using the Site, you agree to the collection and use of information in accordance with this policy.

This policy applies to visitors from all regions, with specific provisions for users in the European Economic Area (EEA) under the General Data Protection Regulation (GDPR) and for users in California under the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

• Name and company name
• Email address
• Phone number
• Shipping and billing address
• Order and invoice information
• Messages submitted through our contact forms

2.2 Automatically Collected Data

When you visit the Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URL and pages visited
• Date and time of access
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Site may not function properly.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders and inquiries
• To provide order tracking and logistics updates
• To communicate with you about products, services, and support
• To improve our website, products, and customer experience
• To comply with legal obligations and enforce our terms
• To detect and prevent fraud or security issues

4. Legal Basis for Processing (GDPR)

If you are located in the EEA, we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your data for a specific purpose.
• Contract: Processing is necessary for the performance of a contract with you (e.g., fulfilling an order).
• Legal obligation: Processing is necessary to comply with the law.
• Legitimate interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights.

5. Your Rights

5.1 GDPR Rights (EEA Users)

If you are in the EEA, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request transfer of your data in a machine-readable format.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Withdraw consent at any time where we rely on consent.

5.2 CCPA Rights (California Users)

If you are a California resident, you have the following rights:

• Right to know: Request disclosure of the categories and specific pieces of personal information collected.
• Right to delete: Request deletion of personal information, subject to certain exceptions.
• Right to opt out: Opt out of the sale of personal information. We do not sell personal information.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

5.3 Canadian Privacy Rights (PIPEDA)

If you are in Canada, you have the right to access, correct, or challenge the accuracy of your personal information under PIPEDA. You may also withdraw consent to data collection at any time, subject to legal and contractual restrictions.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data with:

• Service providers: Third parties who assist in operating our website, conducting our business, or servicing you (e.g., logistics partners, payment processors).
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and invoice records are retained for accounting and tax compliance purposes. You may request deletion of your data at any time by contacting us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We implement appropriate safeguards, including Standard Contractual Clauses, to protect your data during international transfers.

9. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: